TDD Training for 9-1-1 Professionals

Don't find yourself in violation of ADA!

Class Description:

• By the order of Attorney General Janet Reno, all 9-1-1 centers must have the capability to answer and handle TDD calls and cannot transfer them.
• TDD callers don't currently trust the 911 system due to high profile mistakes.
• Your agency will violate state and federal laws if you are not ADA compliant.

Any 911 center that does not provide direct TDD access by then will be in violation of the ADA. The State Telecommunications Department has allocated funds for purchasing TDD machines for every 911 center in the state. Now is the time to TDD train your calltakers.

Topics Include:

• Operating a TDD
• Jargon used by TDD callers
• Differences in TDD Callers (Deaf since birth vs. becoming deaf)
• Myths that the TDD Community has regarding 911
• TDD Abbreviations
• How to avoid "dropped calls"
• How to obtain valuable information via TDD during routine or emergency calls

Join with centers like Monterey County 911, San Bruno Police, Campbell Police and Fremont Fire by training your entire staff. We also train your trainers so that they can return to develop your staff. 

Target Audience: Any 9-1-1 professional. Class size is limited to a maximum of 32 students.

Class length: 4 hours. With a combination of lecture, discussion and hands-on use. Students will each get hands-on training with one of our TDD/911 training stations

Cost: Call for current group or individual rates if not posted on the schedule.

Certification: California POST Plan II. Call for details regarding other certifications.

Evaluations:

Extremely informative, I'm more aware and prepared for TDD calls.
Our Instructor is enthusiastic and made listening fun.
Presentation was excellent, she is well versed in 911 and TDD's.
The scenarios were great!

The presentation ...could only be described as professionalism at its best. -- Sergeant Chavez, City of Vernon PD, California

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