Progressive Supervision Workshop

Class Description:

Public Safety Supervision is sometimes thrust upon a worker with no thought to progressive training. As always PSTC responds to your requests and we have developed this Progressive Supervision Workshop. Topics include: writing effective evaluations, work style recognition, recruiting and retaining employees, rewarding excellence, managing difficult personalities, supervisory networking, professional organizations and the human side of 9-1-1 Supervision.

This class is 70% lecture and 30% practical exercise or class interaction. One of the great things about our Supervision Workshops is that we ask students to bring their work “issues” and challenges to the class for learning examples. We allow training time to work on agency specific issues. We don't allow our classes to become "complaining sessions". Our seminars are all with a "you can do it" attitude. We'd rather fix the problem than complain about it! Within our workshops we cover the following topics:

• The transition from line level dispatcher to Supervisor
• Liability issues of the Supervisors
• The work ethic of a Supervisor
• Managing strong personalities
• Setting expectations and core goals for the agency
• Motivating, Counseling and Monitoring staff members
• Evaluation for success
• Problem Resolution
• Hot Topics of the day!
• Choosing your leadership or management style
• Building your team to work with its strengths
• Fixing problems rather than complaining about them
• How to successfully write dispatch specific Policy and Procedure Manuals!
• The “top 10” list of things you can use to make build the best skills
  Building respect within your division and your agency
• Training, Recruiting and Retention of your staff

Target Audience: This is a great class for existing Supervisors and those that may soon enter the world of a Supervisor. This class will also be a great benefit to Leads and Team Leaders as it is a fantastic job specific class for communication center staff.

Class length: 7-8 Hours

Cost: Call for current group or individual rates if not posted on the schedule.

Certification: California POST Plan II. Call for details regarding other certifications.

Evaluations:

I love PSTC. I have never had a bad class and Progressive Supervision was no exception. I actually look forward to going back to work and trying some of Jay's ideas! Wendy – Middleton Police Department

This is an excellent class for existing Supervisors and newly promoted Supervisors. We got some great resources and ideas to take back to our center to improve work ethics and morale. Thanks! Sherry – Sun Prarie Police

This class will help energize you. The class was well worth my time and the Instructor was responsive, passionate and kept us engaged. Great class! Todd – Fort Atkinson Police Communications

This class was very informative and insightful. Jay kept it interesting and he understands.

...this should be a required course for all supervisors, to include administrators... -- Craig, Harris County Sheriff's Office

...the class was very informative and provided ideas needed to effectively supervise my employees.. -- Pamela, Fort Bend County Sheriff's Department

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