Post-Trauma Stress Management Training
for Managers, Supervisors and CISM Teams

Class Description:

The management of stress in our personal and professional lives is vital to the mental and physical well-being of your Dispatch teams. Studies show that stress that goes untreated translates into sick leave usage, poor performance, inattention, stress leave requests, or unsafe work practices.

This class will prepare you and your agency to justify, implement and sustain a Stress Management Program. This includes developing ongoing stress management programs, working together with Employee Assistance Programs, developing and maintaining a CISM team and when to consider a mental health referral. This course will give managers and supervisors a working understanding of post-traumatic stress, critical incident stress, and occupational stress as well as effective techniques for intervention. It is appropriate for line-level staff that may be part of your Critical Incident Stress Debriefing Team or for Trainers that teach stress management in your initial or in-service training academy.

This course has filled every offering since April of 1995. There have been over 1200 students that have given consistently excellent reviews. Don't miss this opportunity to attend. This class is perfect for 9-1-1 Call takers, Dispatchers, Leads, Supervisors and Managers are all perfect students for this 3 day class. Sworn Sergeants, Lieutenants, Captains or communications directors are also welcome.

Topics to be discussed:

• Post traumatic stress disorder
• Personality profile of law enforcement personnel
• Pre- and post- stress
• The responses of acute and cumulative stress
• Family dynamics
• Peer support teams
• CISM/CISD teams
• Debriefings and resources in your community

Target Audience: Any Public Safety Dispatcher, Training Dispatcher or Lead Dispatcher will benefit from this course. We also tailor this class to meet your specific agency needs or any emergency services group. We have vast experience with police, fire, EMS, military groups and private public safety groups.

Class length: 16-24 Hours (2-3 day format) The third day focuses on the development, maintenance and operation of an agency of regional CISM or CISD team. We show you the tools necessary to defuse, debrief and manage ongoing stress.

Cost: Call for current group or individual rates if not posted on the schedule.

Certification: California POST Plan II. Call for details regarding other certifications.

Evaluations:

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