Mission Critical Communications

Class Description:

PSTC is proud to announce that we have developed a class that is perfect for agencies that wish to elevate the expertise of their dispatchers so that they can react during any major or special event. This concept was recently given coverage in 9-1-1 Magazine as a great example of progressive and useful training!

When law enforcement, fire, emergency medical services or emergency management is confronted with a critical incident, communications professionals can become truly life savers. Whether the call involves a barricaded subject, wildland fire, missing child, mass casualty event, terrorist attack, suicidal subject, planned sporting event, hostage situation or other emergency; Incident Commanders need to have the right information at the right time, taken from the right people.

We at PSTC believe that dispatchers can be effective from both the dispatch center, a communications vehicle or along side the Incident Commander. We also know that having these specialized dispatchers able to handle ANY event is the key. These Mission Critical Communicators will prepare for anything from a community evacuation, school violence event, civil unrest, hostage event, fire service call or terrorist event. You name it; we'll prepare your staff for an effective response! Logs, incident plans and other documents must be maintained correctly to protect the agency against future liability and to ensure proper operational tactics. Radio communications, both between the Incident Command Post and the Dispatch Center, as well as traffic between participants on-scene, has never been more critical to success.

Based on the success of our fire Incident Dispatch classes for dispatchers, PSTC has brought many of the most valuable lessons learned from the fire ground, and incorporated them into the world of any discipline. This fast – paced class will enable dispatchers to understand the mission of the Incident Command Post, the role of the dispatcher on the incident scene, and some of the unique communications issues that a Tactical Dispatcher may face when working with SWAT or other high-visibility teams. This is a fantastic hands-on workshop that will re-energize your staff.

Taught by an Instructor with experience as a Tactical Dispatcher, Incident Dispatcher and certified Hostage Negotiator, this class will allow dispatchers to work in the Command Post with an Incident Commander, in a safe and protected environment or to handle an event from the communications center. Please call us for more details! We would be glad to provide you a copy of the Mission Critical Communications article written and published in 9-1-1 Magazine.

Students will also receive “Action Protocols” for a wide variety of events. This alone is worth the class tuition!

Target Audience: Any public safety employee at any level with an interest in the topic. Highly recommended for preparing supervisors, leads and trainers.

Class length: Mission Critical Workshops range from 8-24 hours depending on your needs.

Cost: Call for current group or individual rates if not posted on the schedule.

Certification: California POST Plan II. Call for details regarding other certifications.

Evaluations: This class has been taught to over 2,000 students! Here is what they say:

I love PSTC. I have never had a bad class and Progressive Supervision was no exception. I actually look forward to going back to work and trying some of Jay's ideas! Wendy – Middleton Police Department

This is an excellent class for existing Supervisors and newly promoted Supervisors. We got some great resources and ideas to take back to our center to improve work ethics and morale. Thanks! Sherry – Sun Prarie Police

This class will help energize you. The class was well worth my time and the Instructor was responsive, passionate and kept us engaged. Great class! Todd – Fort Atkinson Police Communications

This class was very informative and insightful. Jay kept it interesting and he understands.

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