Homeland Security for 9-1-1 Professionals - NIMS

Class Description:

Have you trained your dispatch staff to handle the ever-changing demands relating to Homeland Security?

From terrorism to biological threats, the calls in a disaster will come to your 9-1-1 center. Unfortunately, most 9-1-1 centers have been forced to be reactive rather than proactive in this new arena of concern. Here is your chance to prepare and anticipate the needs for your region.

PSTC has spent a great deal of time consulting with the Office of Homeland Security, FBI, Secret Service, FAA, National Fire Academy and others to develop this class. PSTC is very proud to be the most innovative dispatch training provider in the nation. We have taken a national concern and focused on our core customer, the dispatch community. As with our popular school violence class, we take an approach of Prevention, Planning and Response. To that, we have added assessment of your community.

Topics for this class include:

• What to ask about suspicious subject and vehicle calls from citizens
• What targets are of the most concern in your community
• Who to make federal referrals to when a tip is made out of your area
• The different approach of domestic terrorism versus international terrorists
• Infrastructure issues, targets and hazards
• Types of terrorists weapons
• First responder and victim concerns
• Methods of attack
• How to build homeland security policies and procedures for your dispatch center
• Resources and references that every 9-1-1 center should have
• Lessons learned from September 11th and other terrorist attacks
• Dispatch specific issues to keep your center safe during an event
• Prevention lessons learned during the 2002 Salt Lake Olympics

This class will provide Call Takers, Dispatchers, Trainers and Supervisors with the vital education and resources necessary to be better prepared for the 9-1-1 role in anti-terrorism and Homeland Security. PSTC Instructors have been privileged to learn lessons from the many centers that handled the September 11th attacks and were part of the Utah Olympic  Public Safety Command and threat assessment team for the 2002 Salt Lake Winter Olympics. We will open your eyes to the new challenges that we must combat.

Target Audience: Call Takers, Dispatchers, Trainers and Supervisors in public safety communication centers.

Class length: 7-8 Hours

Cost: Call for current group or individual rates if not posted on the schedule.

Certification: California POST Plan II. Call for details regarding other certifications.

Evaluations: This class has been taught to over 3,700 students! Here is what they say:

I could have spent two days enjoying all of the information. This is the first Liability class that made it REAL for a dispatcher. I hope you keep doing great classes like this and we'll keep sending students! Ken – Bexar County, Texas

Wow-what a wonderful class. I couldn't stop thinking how many ways I can improve my daily call taking skills to lessen our liability exposure. This class should be taught to every dispatcher at my agency for sure. Dianne – Kenosha, Wisconsin

I very much enjoyed the class and would like to continue learning more about this subject after seeing the passion that was expressed through this class. Tina, Tulare , CA P.D.

I would tell a friend that this class would capture their attention from the very beginning to the end of the class.  Richard presented the information that made it pleasurable to learn. Geraldine - Chowchilla , CA P.D.

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