Being the Best!

Failure to train your people will ultimately bring failure to your agency.

Class Description:

At PSTC we are excited to announce a class that will be a fantastic choice for in-service training. “Being the Best” is a class that shares creative tools and techniques with your Communications Center Staff along with vital decision making tools.

Though your car may be running “okay”, you still take it in for a “tune-up” once in awhile. This class is your Communications Center tune up!

We share the most current events and “lessons learned” from around the nation. We are very proud to have the best clients in the profession and we hear about “breaking news events” every day. Each class will have a section “ripped from the headlines” that will spark discussion from the class. We will cover the profession from start to finish during each class!

Some of the topics covered include:

-Intelligent Decision Making
-How Policy Can Lead You to Successes
-Intuition and the Quality 9-1-1 Professional
-Integrity and Ethics
-Quality Call Taking Skills and Tools
-Dedicated Dispatching
-Saluting the Best
-High Risk Reminders
-Common Sense and the Communicator
-New Age Call taking (Telematics issues, VOIP reminders and Wireless wonders!)

All this and more are included in this fast paced and high quality class. along with a segment on what line-level dispatchers need to know about wireless calls. We also cover smart call taking from 3rd party emergent call centers like OnStar! This is an great in-service selection!

Your staff deserves this class and your public and your first responders will be safer thanks to this class!

Give us a chance to inspire, motivate and energize your dispatchers. Give us your tired, your burnt out and your almost “living dead” dispatchers. Mr. and Mrs. Grumpy Pants are welcome too. Don't forget the average and great staff members too, we ALL need a tune up once in awhile.

See how smoothly your Communications Center engine can run after a PSTC 10 point tune-up! You'll like the ride!

Target Audience: Any dispatcher, trainer, supervisor or manager with an interest.

Class length: 8 hours

Cost: Call for current group or individual rates if not posted on the schedule.

Certification: California POST Plan II. Call for details regarding other certifications.

Evaluations: This class has been taught to over 1,000 students! Here is what they say:

That he's an experienced dispatcher. It was refreshing listening to an instructor who you can identify with. (great experiences shared.) -- Leslie, Sonoma State University Police

The instructor is absolutely fantastic. The class is very knowledgeable and interesting. Learned quick a few interesting tidbits. Thanks!! -- Lesli - San Francisco Emergency Communications Division

It was a great motivational class to make me feel good about my job and doing a better job. -- Sara, Lake County Sheriff's Office, CA.

The Instructor and class were both awesome! So much information and useful referrals all packed into one day, wow! I now have new information that I can apply immediately when I get back to work. -- Mary, Lubbock Police Communications, Texas

The class will definitely help you do your job better. It was like a breath of fresh air with some welcome humor injected. After 16 years I needed my spirit re-lit, I was burned out but this class re-energized me. Thanks Kevin and PSTC! -- Pete, Southfield Police Department

I am so glad I went to this class. It was so positive, it was geared towards any dispatcher. It was great to be reminded how our attitudes do affect us on duty and off duty. The Instructor was passionate, humorous and full of great ideas and resources. WOW! -- Melissa, Warren Police Dispatch

Being the best was great and it taught me some new skills and how to break old habits. I have a refreshed outlook and look forward to going back to work. It’s also refreshing to be taught by someone who knows our job. -- Troy, Shiowossee County 9-1-1

This was an engaging class presentation. It promotes professionalism and gives me the motivation to improve my skills. Thank You! -- Tiffany – White Bear Lake, MN

After 33 years in the business, it brought back the reality to me that work can be fun again. Thanks for the great resources too. -- Phyllis, Dunn County 9-1-1

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