What people are saying about PSTC Instructors

Kevin Willet .|. Leslie Whitham .|. Jay Sommerville .|. Richard Behr.
Mike Cook .|. Tim Afflerbaugh

A letter every dispatcher should read

Kevin Willett:

Kevin is a great instructor and I would enjoy attending any other training he offers...Kevin knows his stuff! - Carrie, Scott County 9-1-1, Illinois

(Kevin) ...is personable,,,knows what its like to be a Telecommunicator and a CTO. Has "been there" which makes me automatically give more weight to his help. Gives great suggestions on working with Command and FTO's... - Pat, Rock Island PD, Illinois

Kevin is a “hoot”! He talks our kind of language. I love my job but we can all get a bit “whiney”. Kevin refreshes you and gives you a lot to think about. The best aspect is his ability to connect with the class. - Lisa, Shiawassee County 9-1-1

I love Kevin's classes and teaching techniques. This is the third class that I've attended and have sent several co-workers also. Great mix of information, PowerPoint, stories and videos. Keep up the passion! - Jason, Highland Park PD, Illinois

Kevin interjects his personal experiences into the class as well as experiences of others. He makes the class fun, educational as well as a treat to attend. - Mary Ellen, Huron County 9-1-1, Michigan

Kevin is a wonderful and animated instructor. The fact that he has been a dispatcher makes his message and class that much stronger. Take his classes, listen, enjoy and learn! - Mary Kay, Bloomfield Township, Michigan

I have been to a lot of classes and I have to say that Kevin Willett is the best speaker I have ever heard. I learned a lot and gained a respect for my profession that I have never felt before. Thanks! - Dana, Oakland County 9-1-1

I wanted to drop you a quick note to tell you how awesome the 2 day training class was and how much I enjoyed it. It was truly one of the best classes I have ever attended. You made me realize that I play a very important role in police work. I came out of that class determined to do a better job and to have a more sympathetic ear. I love the job I have and now realize I can make a difference. Thank you again so much. - Marjorie, RDII Tok Dispatch

Kevin is an excellent instructor. I enjoyed Kevin's classes on school violence and even liability. Kevin gave us a lot of good ideas, which we are going to incorporate into our program. Thanks! - Kami, East Moline 9-1-1 Centre, Ohio

Great Instructor! Great suggestions. Answered all questions and has a great knowledge of job and skills... - Sarah, Scott County Sheriff's Office

Kevin Willett is a dynamic speaker. He makes learning fun! - Annette, Harwood Heights Communications, Illinois

As always, Kevin is an excellent instructor. I have not attended one of his classes yet that I have not taken away vital information that helps me with my day to day function. Kevin's style of teaching makes you feel like you are having a personal relationship with him; which makes learning fun. Keep up the good work! - Donita, Jefferson County 911 Communications, West Virginia

If Kevin's (Willett) attitude and personality could be put into a form of a pill -- sent off to every dispatch center, double dose to most Supervisors...well...bliss! - Lynn, Tuscola County Central Dispatch, Michigan

Excellent content and course structure. Kevin, as always, made class amusing, while conveying the necessary and pertinent information... - Ker, Shelburne PD, Vermont

Kevin - thanks for your love of life- thanks for making us laugh and cry - thanks for sharing! - Kelly, Hillsborough PD, California

Again, great job. I will ensure that Kenai PD will attend your training whenever possible. The information is fresh, insightful and very much appreciated. Thanks for all the hard work! - Lee, Communications Supervisor/Kenai, Alaska PD

Kevin Willett has brought with him the best training I could ask for. And it was specialized just for emergency dispatchers. I would take every opportunity that I could to train with PSTC in the future... - Jennifer, University of Alaska Dispatch

Kevin is a dynamic speaker and we love having him instruct. He involves the entire class and makes the class interesting. - Jeff, Director/Jefferson County 9-1-1 Communications, West Virginia

Leslie Whitham:

Very funny and energetic. She kept the class awake! - Gina, Vernon 9-1-1 Communications, California

Leslie is so knowledgeable about her topics. She is approachable and personable. She presents her subjects in a clear and concise manner. I am walking away with more information than I ever expected... - Lynne, Ontario Police/Fire Communications, California

Leslie was great. You all were great. The enthusiasm and dedication that you guys show for this profession is outstanding. Great job making a class that can be boring; a LOT of fun! - Jenieve, KITTCOM, Ellensburg, Washington

Leslie is very knowledgeable and informative. Leslie was very helpful and provided a lot of assistance specific to our agency. She also kept the class' attention by involving them in the discussion process. - Wendy, Ontario Police/Fire Communications, California

Leslie's knowledge is also comprehensive and she has an excellent speaking voice. Leslie is responsive to individual questions which is greatly appreciated... - Stephanie, Pacific County Communications, Washington

Leslie knows her material, and is able to bring her experience/resources to the class as well... - Margie, Ontario Police/Fire Communications, California

Jay Somerville:

Very knowledgeable on topic - would like for him to come and straighten our our Communications Center... - Judy, Fort Bend County Sheriff's Department

He was awesome...Gave me more positive thinking to take back to the department to try to have everyone work as a team... - Rosie, Richmond PD, California

Excellent - someone who not only knows what we do, but does it. His comments make me say 'Yeah!' Food for thought. Good suggestions - useful... - Barbara, Stafford PD

Very motivated and energetic...Keeps the group interested and encourages participation; interacts with the class and the class responds. This has been the best GHC Workshop that I have attended... - Karen, Houston - Galveston Area 9-1-1 Council

...very knowledgeable and enthusiastic. I like an Instructor that speaks from experience -- wonderful sense of humor -- brings a lot of ideas to the class -- gets you pumped to do a better job... - Katheryn, Fort Bend County Sheriff's Department

Great Instructor -- enjoyed his enthusiasm for the subject. Good ideas - I plan to take them back to my Communications Center... - Sharon, Seabrook PD

Instructor is very knowledgeable on the topic. Continues to maintain interest in the topic due to his energetic approach and sense of humor. Enjoyed his stories and presentation... - Nancie, University of Texas at Houston

...Very good! I learned a lot from this class, and Mr. Somerville made it more than just bearable...it was fun! I enjoyed hearing how he has used the points in this class to create success in his dispatching experience! - Lindsay, Sugar Land PD

Jay is a very energetic speaker and definitely keeps the attention of those in the room...Great sense of humor!! - Pamela, Fort Bend County Sheriff's Department

Jay was great. He dispatches, so he knows where we come from and what "we put up with" on a day to day basis! Thank you! - Sgt. Morrical/Columbia 911 Portage, Wisconsin

Awesome job! You can tell he really enjoys and cares about what he does - Tammy, Buffalo County Communications, Alma, Wisconsin

Excellent Instructor! He was very funny and really explained all aspects of stress and how to handle stress. I was able to relate to a lot of things I stress over and know how to deal with it - Laura, Adams County Communications, Friendship, Wisconsin

Shows a real passion - excellent and knowledgeable! - Gary, Howard County Sheriff's Office, Indiana

Jay's knowledge was a great help. He's an enjoyable instructor and a lot of fun! - Arica, KITTCOM Ellensburg, Washington

He walks the walk and talks the talk.... Exceptional role model... - Barbara, Alpine County Sheriff's Office, California

The best instructor I've ever experienced! Clear, on task, entertaining and relevant! - Tiffany, San Diego Harbor Police, California

Highly knowledgeable, great information and examples. He made the class come to life for me. I feel much more confident in my ability to 'sell policy and procedures to my staff and superiors... - Christine, /La Mesa PD, California

Richard Behr:

Richard Behr is funny and compassionate, it's a unique quality - and it's refreshing - very credible... - Kendall, REDCOM ECC, Sonoma, California

It was a great class. Richard was right on key. - Melissa, Whie County Sheriff's Department

Richard kept class involved as well as entertaining vs. boring. - Tina, Olney PD, Illinois

Richard was very knowledgable and interesting. - Davina, Mahoon PD, Illinois

Mike Cook:

Very open to discussion and comment. Very easy to talk to. Doesn't make anyone's thought, comments or stories seem invalid. Very relaxed and at ease with the class. - Rebecca, Colorado State Patrol, Craig, Colorado

He was awesome. Gave me more positive thinking to take back to the department to try to have everyone work as a team... - Rosie, Richmond PD, Colorado

Excellent with the class - very energetic - made it comfortable to participate, without participation being mandatory! - Eryn, Westminister Police/Fire Communications, Colorado

You seem very knowledgeable in the entire stress management area. I felt very comfortable discussing any and everything related to this class. Great use of personal experiences to relate with the class materials. A teacher with a sense of humor helps! - Tammy, Routt County Communications, Colorado,

Awesome! This class was way beyond my expectations. Thanks for sharing with us! - Jackie, Colorado State Patrol

The class was very informative! I was interested through the whole thing and we laughed! He really made it fun. We had a lot of group discussion so I think that everybody was very involved... - Carlene, Colorado State Patrol, Craig, Colorado

Tim Afflerbaugh:

I felt Tim was on our level. It's nice to have a fellow dispatcher leading a class. Great job! - Lanail, Longview Texas PSC

I would say that the instructor was awesome. The best class I've taken so far! - Haley, San Jacinto County SO

I was getting burnt out and this is what I needed. I would like to say 'thank you Tim' - It is people like you that made me want to be a dispatcher in the first place. - Sarah, Nye County

Great class! Tim is very knowledgable about the material in the class. His experience on both sides of the radio make him an exceptional instructor. - Clarissa, Henderson Police Department

Great instructor, very enthusiastic about topic--believes in what he is teaching - Liz, Henderson Police Department

The instructor was well-versed in the topic. It's nice to have an instructor with recent encompassing experience in the subject matter. - Annette, Henderson Police Department

Instructor was animated, informative and really good to engage the class in discussion. - Krista, Show Low Police Department

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