Public Safety Training Consultants

3-day Dispatch Update – California POST Plan II

PSTC is very excited to add an all new 3-day “continued professional training” workshop to our list of available classes. POST has approved this class for POST Plan II!  Don’t miss this chance to get your mandated in-service training! All new class, all new curriculum!

This fast-paced class will be taught by a team of PSTC Instructors and covers a variety of topics that are essential to today’s California 911 Professionals. Here are just some of the topics that will be covered:

-Doing a workplace attitude autopsy. What is killing your performance and attitude?

-Improved “customer safety” through improved questioning, voice tone and “decoding the callers message”.

-Domestic Violence, the “blueprint for safety” and Teen Dating Violence

-Courtroom testimony. How to prepare, what to expect.

-Suicide trends, tools for communicating in crisis. We will include military suicide, public safety suicides and trending methods such as chemical or detergent suicide.

-Drug Awareness. Know what Molly, Spice, Bath Salts, Alcohol vapors are and be familiar with the dangers. We also discuss club drugs and date rape drugs.

-Below 100 for Dispatchers and Call Takers. How can we assist in lowering responder deaths?

-Emotional Survival. The calls, the co-workers, the shifts, the tragedies and home life accumulate into a stress bomb. What can we do to survive? This segment will give you great tools for coping.

-Terrorism Awareness. Lone Wolves, ISIS sympathizers, Domestic and International Terrorists. What is the role of the 9-1-1 professional?

-Mass Casualty Events: Bombings, Aircraft Disasters, Train derailments, active assailants. What is your plan? Is your 9-1-1 team prepared?

-Gangs, what you need to know! Whether it is a local gang selling drugs or a regional gang partying at a local bar, what do you need to know about today’s gangs?

-Technology Time! OnStar, Next Generation 9-1-1, Text to 911, Video to 911, TDD and TTY, Relay Services, Translation Services. Learn what’s new and how to use it.

-Missing and Abducted Children. Learn the 9-1-1 standards for call takers and dispatchers plus the many ways that the NCMEC can help you.

-Appreciating the Generations. We can complain all day about generational differences. Maybe it’s time to celebrate and learn from our differences and adopt a more educated and tolerant workforce.

-Embracing Ethics. Decision Making and the process of staying the ethical path.

This is a fantastic class to send all of your call takers, dispatchers, trainers, leads and supervisors to. It meets the California POST criteria for mandated in-service training and it has the POST Plan II designation.  To host this class in your region, call PSTC at 650-591-7911. To host this class e-mail kevin@pstc911.com or call 650-591-7911.