Redwood City, CA
1-800-348-8911

Under The Headset: Surviving Dispatch Stress

Class Description:

Learn the dynamics of the stress responses 911 professionals encounter. Understand acute and delayed reactions to post-traumatic stress. Develop skills to actively empower yourself and co-workers to cope with stress. Utilize innovative tools to facilitate the recovery process after work related or personal stressors

Students will be guided through day of lecture, discussion and exercises to understand and recognize a variety of stress types. Cumulative, occupational and critical incident stress will all be addressed. A variety of coping techniques will be introduced and demonstrated. Critical Incident Stress De-briefing (CISD) and stress management (CISM) programs will be explained. This is a real-life view of 911 stress!

Call Takers and Dispatchers need stress management, as do first responders. Dispatchers envision each call they take from the public and often don't have an outlet for those images. They deserve a day of honest discussion and education. Our instructors are subject matter experts and know real-life coping tools. This class will make a difference in your dispatchers personal and professional lives for coping with all varieties of stress.

Target Audience: Any Public Safety Dispatcher, Training Dispatcher or Lead Dispatcher will benefit from this course. We also tailor this class to meet your specific agency needs or any emergency services group. We have vast experience with police, fire, EMS, military groups and private public safety groups.

Class length: 7-8 Hours

Cost: Call for current group or individual rates if not posted on the schedule.

Certification: California POST Plan II. Call for details regarding other certifications.

Evaluations:

This class has been taught to over 4,800 Dispatch Professionals with outstanding reviews. Here are samplings of comments made:

"For once, I feel appreciated for the work I do"
"This course will help every aspect of my life"
"Dispatchers everywhere should attend this class"
"This was my chance to realize that I'm not alone"
"It validated emotions I have experienced"
"I can't believe what I discovered today, you literally saved my life today"
"Knowledge I can share, thanks"
"Best aspects were how to deal with stress as a training officer and how to notice stress in probationary dispatcher."
"Thank you for making me feel important!"

I could associate myself with everything that the instructors spoke about. Spouses and people who are in charge of the Comm Center should be allowed to attend this class. -- John, Cook County Sheriff

Very knowledgeable - Best of any stress class I've seen! -- Deb, Santa Rosa County ECC, Milton, Florida

So knowledgeable... makes class fun! Want to give him a big hug! Very encouraging and patient Instructor. Hew makes me excited to do my job! -- Jacquelyn, Bolingbrook PD, Illinois

One of the best, possibly the best class I have ever taken... Good content, good visual aids, good handouts, great Instructor. I really enjoyed this class... -- Claudia, Westerville Communications, Ohio

Please let me say how much I enjoyed your presentation...It was well researched, well thought through, well done and well received. The attention to detail was impressive, especially from the standpoint of the professions in attendance. -- Officer Hatcher, Community Policing Coordinator, Alcoa Police Department, Tennessee

Outstanding! ..knowledge with a comedy flair made me hold onto every word. I went away with a wealth of knowledge... I wish every dispatcher training course was this 'fun' and 'informative'... Also, it was refreshing to have a Dispatcher teach a Dispatcher course... -- Maryjo, Port Columbus Airport Police, Ohio

I talked with several people from across the state during and following the class. The opinion was unanimous. Your program and presentation was one of the best we have had the pleasure of attending. You manage to incorporate humor and personal experiences in just the right places to enhance the content of your program.... thank you for an excellent program... -- Evalee, Secretary, Iowa Chapter, APCO

This class was the best training I have ever attended. To sit in a room with peers and listen to them talk and express their feelings and hit nerves in me was unbelievable. -- Liz, Communications Supervisor, Department of Parks and Recreation, State of California

Your class was extremely well received and appreciated by the dispatchers and supervisors in attendance. By taking the time to share your personal knowledge, experiences, and expertise, you assisted our Communications Dispatchers in serving our community more effectively. Your commitment has helped provide our personnel with the quality training that is necessary for their professional development. Thank you for your time and dedication. -- Richard, Acting Deputy Chief San Jose PD, California

This erstwhile class is a must for those agencies seeking to establish their own CISD/CISM Team and prevent the loss of valuable employees. We look forward to hosting many more classes from PSTC. -- The Founding Members, Southern California CISD Team

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