Redwood City, CA
1-800-348-8911

Tools for Caregivers

Survival Techniques for 9-1-1 Professionals

Class Description:

Learn the dynamics of the stress responses 9-1-1 professionals encounter. Understand acute and delayed reactions to post-traumatic stress. Develop skills to actively empower yourself and co-workers to cope with stress. Utilize innovative tools to facilitate recovery after work related or personal stressors

Participants will be guided through a variety of exercises to understand and recognize a variety of stress types. Cumulative, occupational and critical incident stress will all be addressed. A variety of coping techniques will be introduced and demonstrated. Critical Incident Stress Debriefing (CISD) and stress management programs will be explained.

Target Audience: Any Public Safety Dispatcher, Training Dispatcher or Lead Dispatcher will benefit from this course. There is a Police or Firefighter specific course available. Class size is limited to a minimum of 20, maximum of 35.

Class length: 7-8 Hours

Cost: Call for current group or individual rates if not posted on the schedule.

Certification: California POST Plan II. Call for details regarding other certifications.

Evaluations:

This one-day class has been taught to over 1,000 Dispatch Professionals with outstanding reviews. Here is a sampling of comments made on recent evaluations :

"For once, I feel appreciated for the work I do."
"This course will help every aspect of my life."
"Dispatchers everywhere should attend this class."
"This was my chance to realize that I'm not alone."
"It validated emotions I have experienced."
"I can't believe what I discovered today. You literally saved my life today."
"Knowledge I can share, thanks."
"Janet has given us all a valuable gift of knowledge and courage today."

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