Redwood City, CA
1-800-348-8911

2-Day Progressive Supervision Workshop

Class Description:

PSTC is proud to offer a great workshop for any Communications Supervisor, Lead, Manager or "Supervisor to be". This class includes great networking, interaction and real learning. The class is 9-1-1, dispatch and emergency communications specific. The workshop is taught and facilitated by nationally known PSTC Instructor Kevin Willett. Here are just some of the many topics that will be included in the class.  

• The transition from line level dispatcher to Supervisor or "buddy to boss"
• Liability issues for Supervisors
• The work ethic of a quality Supervisor
• Managing strong personalities and adjusting attitudes
• Understanding and working with a variety of personality profiles
• Setting expectations and core goals for the agency
• Motivating, Counseling and Monitoring staff members
• Evaluation for success
• Discipline issues
• Staffing and scheduling
• Project Management and Problem Resolution Performance improvement plans - supervising success
• Hot Topics of the day!
• Choosing your leadership or management style
• Building your team to work with its strengths
• Fixing problems rather than complaining about them
• The “top 10” list of things you can use to make build the best skills
• Building respect within your division and your agency
• Training, Recruiting and Retention of your staff  

This class is a great value at just $230. You can make reservations online or call PSTC www.pstc911.com or 800-348-8911 x-105.   Here are some recent reviews from our Supervision Workshop!

Class length: 16 Hours

Cost: Call for current group or individual rates if not posted on the schedule.

Certification: California POST Plan II. Call for details regarding other certifications.

Evaluations:

Down to earth, knowledgeable instructor. Nice to have someone who has been in the business. Good use of humor. Definitely not a boring class. -- M L, San Jose PD (CA)

Very productive; interactive; highly recommended; very constructive. Kevin re-energized me. Thanks! -- Terry, San Jose PD (CA)

Well worth the money and time investment. Excellent instructor. Fun, informed, caring--what a great class. -- Leslie, Utah County Sheriff's Office

'The Best Available' Kevin offers so many personal stories and experiences. The information is applicable and valuable!! -- Paula, Utah County Sheriff's Office

I love PSTC. I have never had a bad class and Progressive Supervision was no exception.  Wendy, Middleton Police Department

This is an excellent class for existing Supervisors and newly promoted Supervisors. We got some great resources and ideas to take back to our center to improve work ethics and morale. Thanks! -- Sherry. Sun Prairie Police

This class will help energize you. The class was well worth my time and the Instructor was responsive, passionate and kept us engaged. Great class! -- Todd, Fort Atkinson Police Communications

...this should be a required course for all supervisors, to include administrators... -- Craig, Harris County Sheriff's Office

...the class was very informative and provided ideas needed to effectively supervise my employees.. -- Pamela, Fort Bend County Sheriff's Department

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