Class Description:

This dynamic 40 hour class is the only class of  it's type in the nation! We are very proud to have developed a class that is a true working workshop!  PSTC's national  9-1-1 training center (Redwood City, CA) is the location of this class. A variety of instructors and facilitators will help you develop or improve a new and exciting Policy and Procedure Manual! Students will leave the class with dozens of policy examples, procedures, and evaluation documents. Most importantly, you will develop a working policy and procedure document template and manual that will be specific to your agency!

There are a variety of reasons or excuses that your agency has for not having a Communications Specific Policy Manual: You're too busy to sit down and write it; You don't have experience writing a document that may someday be used in court or in a termination of an employee; You don't have an example to go by; You don't have a mentor or guide to help you; Your dog ate the one you've been working on; or, You really want some help and ideas. PSTC to the rescue! We know what you need and we're thrilled to be the first dispatch training provider to offer a class to help you!

Topics include:

• The Importance of Building Policy and Procedure
• Wording your Policy – Avoiding or Attracting Liability?
• How to number, update and keep you manual current
• The Marriage of your Policy & Procedure with your Training Manual
• Practical Experience – We Build Our First (of many) Policies
• Policy Considerations: We discuss 20 of the most common personnel based policies
• We mentor each student as they decide which policies are important to their agency
• Building Agency Policy into a Communications Specific Policy Document
• Avoiding liability and wrongful termination situations
• Practical Exercise – Comparison of two policies, which would you choose and why?
• Policy Review – On Day 4 we start hammering, typing and building your policy manual. PSTC Facilitators will work with each student to discuss a wide range of policies that you need. 9-1-1 Hang-ups, wireless emergencies, citizens following an emergency, missing children, media releases, conduct, attire, tardiness, computer access, training, chain of command, customer service, call priority, supervisory notification and many more. The magic of this class is that you can choose what policies are important to you and we'll show you the benefits and pitfalls of all of your policies. Then, we show you the procedure side of the house and in no time, you'll have a map for success!
• Procedure building and training implications
• Accountability for your new Policy and Procedure Manual
• We need a new policy NOW, how do you effectively add it?
• Roundtable discussion of various progressive policy manuals
• Resource sharing
• Printing of your new manual and “burning it” to a CD for you to take home!
• Group hug, group photo and off you go!

Additional Information:

• Students will be welcome to stay over if they wish individual assistance from PSTC staff.
• Students will be asked to bring a laptop if possible. Documents we will provide are in Microsoft Word. If a personal or agency laptop isn't available, PSTC will provide one for a small charge.
• Though we will all work hard during the day, we will also share the beautiful San Francisco Bay Area one evening if you wish. We'll organize a nice dinner one night (optional) for students. We'll coordinate your opportunity to try some local flavor and attractions or relax.
• The class will be configured for networking and interaction. All student seats will have power for your laptops. Our office Internet access is also available if you need it for file transfers that you didn't bring with you. We can also accept your incoming faxes.
• This is a true workshop. We ask that you bring copies of your current policy manual, your training manual and your employee evaluation forms with you. These items are not necessary but help build a cornerstone for your new document. Bring paper copies or computer files on CD.
• We ask that agencies send no more than 3 students to any one workshop. We don't want the class to be dominated by any one agency and we want to ensure agency and idea diversity.
• The PSTC training campus is between San Francisco and San Jose. Check flights into both SFO and SJC for good airline fares. Call us for ideas on discounted travel.
• There are a wide variety of hotels from discount to luxury. There are some that provide shuttle service to our facility. Since this is a week-long class, we also have four hotels that are extended stay properties that offer government rate. They also have refrigerators, microwaves and other special amenities. Call us for a list.

What you will get for your investment?

• Lecture by some of the nations leaders in Policy and Procedure development. 
• Numerous model programs from around the nation for your review
• Networking with up to 28 fellow professionals and PSTC staff members
• 40 hours of lecture, workshop, development time and brainstorming
• New knowledge to help you build a Policy & Procedure Manual
• An agency specific beginning document that will be the road map to your new P&P
• Hundreds of Resources, Referrals, Model Policies and much, much more
• A rewarding week of work that will positively affect your agency for years

This class can travel, but we'd prefer to hold it at our national  9-1-1 training campus. Our facility was developed for such supervisory and management training. Airfares to the San Francisco area are affordable and hotels offer Government rates. We have also priced the class less than other providers charge for a three day Supervisors class.

Target Audience: Trainers, supervisors managers and/or directors. The class size is limited to 28 students.

Class length: 40 hours

Certification: California POST Plan II. Call for details regarding other certifications.

Evaluations:

Prepare yourself, this is a very participatory, information-packed class. Definite get your money's worth. Kimberly, Weber Area 911 District (11/2010)

Well worth the tuition. All of the instructors were generous with sharing their experiences and they were responsive to our needs. Andre, Mountain View PD (11/2010)

Most comprehensive, organized, well-presented class I have attended. Bree, Presidio of Monterey PD (11/2010)

Intensive workshop with a lot of information and hands on work. Definitely learned good structure and types of policy needing to have higher authority. Terese, RIA 911 (11/2010)

Absolutely the best workshop/training I've ever attended. The interaction with each other and working together to write our "practice" policies was the best aspect. Lisa, Santa Barbara County (11/2010)

This workshop provided a good foundation on starting P&P. It also provided an excellent amount of resources. Karla, Los Gatos-Monte Sereno PD (11/2010)

Dynamic instructors with a lot of knowledge and pride about the job. Networking provided great sharing of information. Anonymous (11/2010)

There is so much information to think about in addition to just "writing" a manual. It's a scary task but breaking it down makes it possible. This was a great mix of information. The knowledge shared with all of us was fantastic and greatly appreciated. Angie, Sarpy County (11/2010)

You absolutely, positively gotta go to this class. Well organized, complex things were presented clearly and very cool that the instructors are working dispatchers! Jim, Sacramento County Airport System (11/2010)

Getting to hear Gordon Graham on the first day really set the stage and pushed the course over the top (for me personally). If a friend asked, I would highly recommend they attend, especially for the content acquisition and networking opportunities -- John, Fairfax County

This class is the best class I've been to in my 10 years in law enforcement! I'm absolutely overwhelmed by all the information I'm leaving with. Do I hear the train whistle blowing? Yep but now I feel like I have the track shoes to outrun it. I'm going back to my center with an 'It's a new ball game baby' mentality. Thanks! -- Jennifer, Rocklin PD

A must have class if you don't have a communications policy and procedure manual or one in need of update. The class showed by example exactly what to do to succeed. Although the task is huge, I can't wait to get started -- Lori, Mendocino County

A 10! Thank you very much for everything! I would tell everyone to sign up as soon as possible! -- Arica, KITTCOM. Ellensburg, Washington

Don't miss it! -- Barbara, Alpine County Sheriff's Office, California

Long, hard work and worth every minute...walking out with a good head start on this project is all the motivation I need! I have never been taken take of this well... -- Tiffany, San Diego Harbor Police, California

I would highly recommend it to them... As a new PSAP manager the training is critical to my success and the success of my PSAP. It was the kind of class that will not only benefit my assignment in dispatch, but also my entire career... -- Officer Torres, Santa Barbara PD, California

...Felt like I was at home--Thanks! -- Tony, Tippecanoe County Sheriff's Department, Indiana

Outstanding! It's obvious that you value your students! -- Christine, La Mesa PD, California

All of the instructors were excellent - not just blowing smoke, guys... You are very knowledgeable and effectively present your material in an interesting, entertaining and educational way. This is honestly the best training I have been to. I've been to a lot of training, and most of the time have been thinking 'what an incredible waste of time and money...' But this was invaluable. I wish I could send all our people! -- Susan, Tippecanoe Sheriff's Office, Indiana

Excellent!  You spoiled me for a week.  I'll definitely be back! -- Lynne, Ontario Police/Fire Communications, California

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