Class Description:

• Workplace and Domestic Violence
• Spillover Domestic Violence in the Workplace
• Introduction to School Violence and "active shooters"
• Vehicle Pursuits
• Reminder of Liability Issues for 911 Professionals
• Home Invasion and Business Robberies
• Questions you can ask to assist prosecutors
• Missing and Abducted Children
• Prowler Calls

Is your Communications Center prepared to recognize and respond to any “In-Progress” event? What type of specialized training has your staff received regarding events that like workplace violence, home invasion robberies, drive-by shootings, domestic violence events or robberies? This class will prepare your 911 professionals for these events. From child abductions to responder safety reminders, this class is fantastic! As with all PSTC classes, we offer great tools and techniques to use!

Topics Included:

Recognizing the profile of a potentially aggressive workplace violence suspect. The Dispatchers tactical role and response to an “active shooter event”. Proper handling of missing or abducted child calls. Great reminders of citizen and responder safety during domestic and family violence events. Pre-planning strategies for handling in-progress events. Questions you can ask to assist in the prosecution of suspects. There is also a strong emphasis on safety issues during high risk events including pursuits and much, much more.

We will help prepare your staff to strengthen their skills in handling events that they feel they are unprepared for. This class gets immediate results and prepares your call taking and dispatch professionals for in-progress events.

Lessons learned from around the nation will plant seeds in the mind of each student to help you react effectively during in-progress events. You will learn new techniques and reminded of great tools to use. Students love this class and gain knowledge and networking.  

Target Audience: Any public safety employee at any level with an interest in the topic.

Class length: 7-8 Hours

Cost: Call for current group or individual rates if not posted on the schedule.

Certification: California POST Plan II. Call for details regarding other certifications.

Evaluations: This class has been taught to over 3,500 students! Here is what they say:

"One of the best classes I've attended",
"Great presentation, this class has helped me realize how I need to have a workplace violence plan",
"Entertaining, educational and informative, thanks"
"The checklist you gave us is fantastic"
"The information on missing children was great"
"Super resources--WOW"
"Absolutely fantastic! Instructors were top notch. I have learned so very much and I feel my weaknesses have gotten a splendid education and have made me stronger and wiser!" -- Keri, Cook County Sheriff's Department
"Richard Behr was informative, educated and very compassionate! It is very obvious that he truly believes in us."
"It was a great class to improve my skills as a police dispatcher. I appreciated that the instructor knew where we come from and made me feel like an important part to my police department."

I'm so pleased with PSTC's classes; I hope to take more in the future... -- Virginia, Jefferson County 911, West Virginia

Absolutely great class. Terrific instructor - learned a lot. Will certainly recommend it to other dispatchers. I love the suggestions I can take back to my department... -- Pamela, Coral Springs PD, Florida

...I can't wait to go home and share with my fellow dispatchers all I have learned...The information provided on Child Abduction and Missing Children should be mandatory for all dispatchers throughout the state...

The greatest aspect of the class was having it taught by someone that has actually done the job, and knows of all the stresses that communications personnel face on a daily basis... -- Dorothy, Broward County Communications, Florida

Thanks for your time and attention! You definitely kept my attention and were receptive to input from the class. Good credibility built with the examples used. Some of the best classes in the industry! -- Rebecca, Spokane County 911, Washington

Awesome job - really relates the class to the dispatcher, not just the job. -- James, Northwest Central Dispatch, Illinois

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