Class Description:

At PSTC we are excited to announce another new class and a fantastic choice for in-service training. “HIGH RISK” is a class that shares critical skills for call takers, dispatchers and trainers.

We have looked at events that are a risk to either responders or communities and built this dispatch specific class to help dispatch centers to prepare for HIGH RISK events.

PSTC Instructors and researchers have taken the time to take an in-depth look at Line of Duty Deaths for Law Enforcement events and LODD for Fire and EMS responders at Law related calls. We then share the vital lessons learned from a communications perspective.

We use a mix of lecture, video, audio tape review and the honored PSTC style of education to drive the lessons home to your 9-1-1 and Emergency Communications professionals!

We share the most current events and “lessons learned” from around the nation. We are very proud to have the best customer agencies in the nation so we can tell you the REAL story and
prepare you to handle an event in your area.  This is a great class that includes all of the event types listed below:

• Responder Ambush Events
• Warrant and Search Warrants
• Domestic Violence and Family Violence
• Routine and High Risk Traffic Stops
• Business and Home Robberies
• Vehicle Pursuits - How to Make them SAFER!
• Saluting the Best - Case Studies of GREAT events
• Suspicious Vehicles -  Suspicious Person Calls 
• Mentally Ill Subjects
• Restraining Orders and Protection Orders

We offer progressive and smart skills for both call takers, dispatchers and supervisory staff during HIGH RISK events. Your staff will leave the class with skills they can use immediately. We will also provide a strong dose of pride and partnership with our responders so that call takers and dispatchers go the “extra mile” during HIGH RISK events!

Target Audience: This class is a crucial class for any emergency communications professional!

Class length: 7-8 Hours

Cost: The class cost ranges from $125 per student outside of California to $110 per student within California.

Certification: California POST Plan IV. Call for details regarding other certifications.

Evaluations: This class has been taught to over 500 students! Here is what they say:

This class was a real eye opener. It is easy to get comfortable and we really need to prepare for things to go badly - Heather, Citrus Heights PD

Class was interesting and thought-provoking. Instructor was knowledgeable and made good use of training videos. Even though I've been a dispatcher for a long time, this was the most enjoyable "sensitivity renewal" I've experienced. Thank you! Great course! -- Victoria, Hayward Police & Fire

Great class! It made you think about hhow to be more organized in a high risk incident -- Bonnie, YECA

This class was a good refresher course as well as eye-opener on different situations. Very good class that I would recommend it to someone in dispatch -- Betty, Littlefield PD

This class not only addressed new issues but also refreshes student on "old topics." This class was truly beneficial. Thanks! -- Mary, Lynn County

Awesome class and I learned a lot. Would recommend this class to other. Great refresher, really put things in perspective for me - instructor had some good material to share -- Mary, Bentonville PD

Best class I've attended - Kept your attention! - Rochelle, Bentonville PD

Very well organized and very beneficial. I recommend the course to any fairly new dispatcher. This class will build your confidence -- Jeff, Turlock PD

This was a valuable class to attend. Information was enlightening. The instructor was very knowledgeable and easy going. Thank you. -- Yesenia, Emeryville PD

Instructor was very knowledgeable about the information/topic he was presenting, had real incidents for examples, very interactive with the class -- Christina, Stanislaus County

It's amazing how quickly we forget the small details over the years. Thanks for the update and support -- Tracy, Pinole PD

Great class! Very thought provoking. Learned a lot of things that I will definitely take back to my agency. -- Pauline, Glenn County Sheriff's Office, CA

Kevin has great knowledge about many dispatch/pd/fire situations that are helpful to dispatchers. -- Shannon, San Bruno PD, CA

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