Redwood City, CA
1-800-348-8911

Fire!

Fire is the biggest threat to life and property. Are your dispatchers prepared?

Class Description:

PSTC, utilizing the talent and experience of veteran fire communications dispatchers, has developed this class to address the ever-changing role of the fire service dispatcher.   Dispatchers new to fire communications will find a variety of great knowledge nuggets in this workshop.  Experienced veterans of the fire board or dispatchers working in combined communications centers will find this class a great chance to enhance their knowledge and skills.   We have taken the most popular modules of our Fire Communications Course and combined them here in this one-day workshop.  Topics include:

• Fire Communications Procedures and Tactics. What are the "best" questions to ask in a fire emergency?   How can dispatchers save time and provide useful information to Incident Commanders?  How do we balance a quick response with our best customer service skills?  We'll sift through the jargon so dispatchers will know what resources are being requested, and what those resources provide to an incident. A review of fire service resources will include air tanker, water tender, quints, air/light units and more!
• "2 In - 2 Out" New requirements by the U.S. Occupational Safety and Health Administration (OSHA) require a Rapid Intervention Company (RIC) be positioned at a fire scene to effect immediate rescue of trapped firefighters or citizens.   There are new policies and procedures dispatchers need to know when '2 in - 2 Out' is implemented and this overview allows dispatchers to know what to do if the Incident Commander makes a call for a 'RIC' Team during an incident. Communications role in personnel accountability reports, lost fire fightersand operational retreat will be discussed.
• Hazardous Materials. More and more Hazardous Materials are handled each day in your jurisdiction, and dispatchers need to be aware of both chemicals contained in structures and transported on our roadways, air, rail and pipelines.   How are they identified?   What hazards do they pose to firefighters and public?   We will provide a list of questions to determine what Hazardous Materials may be involved in an incident, and what information dispatchers may be able to provide to fire-ground commanders.
• Incident Command System (ICS). A review of ICS with emphasis on the role of the Fire Service Dispatcher.  Mutual Aid covers requesting additional resources for a large-scale incident, terminology, providing location and directions, managing outside resources and "turf" problems. A hands-on exercise will provide students with a scenario to practice ICS polices and procedures on a simulated incident.

Target Audience: Any public safety employee at any level with an interest in the topic.

Class length: 7-8 Hours

Cost: Call for current group or individual rates if not posted on the schedule.

Certification: California POST Plan II. Call for details regarding other certifications.

Evaluations: This class has been taught to over 1,200 students! Here is what they say:

Anyone who does fire dispatch needs this class! -- Debra, S.O. Pulaski Co.

This class was very helpful for my career. It gave me safety information and updated questions to ask when I am handling emergency calls. -- Jennifer, Price, Utah

This is an amazing class. Great audio and visual support. Every dispatcher needs to take it! -- Maria Reyna, Yoakum County 9-1-1

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