Redwood City, CA
1-800-348-8911

Communications Training Officer (CTO) Workshop

Set your agency up for success with quality trainers!

Class Description:

PSTC is very excited to add a complete Communications Training Officer Workshop to our list of offerings. This class has been in development for over 2 years and has been tested with 20 classes totaling 600 new certified CTO's! This number will quickly rise as we already have a number of host agencies ready to offer this class.

The PSTC model is a refined version of the famous “San Jose Model” CTO program with our added PSTC “best practices” and various fantastic ideas from a number of successful programs nationwide.

Topics of the workshop will include:

• Setting Goals and Benchmarks of a Successful CTO Program
• Responsibilities of a CTO / Mentor
• The Vital Role of Documentation
• Using and Writing Standard Evaluation Guidelines
• Concepts of Liability for Your CTO / Mentor
• Setting Expectations for Your New Trainee
• The Benefits of Education Versus Intimidation
• Motivating the New Trainee
• Daily Observation Reports – Why You Need To Write Them!
• Administrative Support – Getting and Keeping It!
• Conducting Successful Counseling and Training Transition Meetings
• Problem Solving for the CTO / Mentor
• Role Playing, Scenarios, Task Lists, Testing and Success!

Target Audience: This workshop is perfect for any public safety communications trainer needing to be CTO certified. The workshop is an outstanding resource for Supervisors and Managers also so that they may learn the benefits of a standardized training program. For those that are used to APCO or other CTO programs, we offer our promise of excellence and guarantee your satisfaction! This workshop offers more information and resources than any 3-day CTO Workshop!

Class length: 24 Hours but can be modified to meet the needs and wishes of your agency.

Certification: California POST Plan II. Call for details regarding other certifications.

Evaluations:

Instructor doesn't spend 8 hours lecturing. He'll get you involved in the class which is an essential tool for learning. Loved the energy! Jor-Jean, Marin County (01/2011)

In my 7 years of dispatching, this is the best class I've ever taken. I usually don't enjoy training but this class rocks! Kept it interactive. So much knowledge I am walking away a better dispatcher, trainer and person. Lacey, Madera County (01/2011)

Excellent class. Not only entertaining but knows what they are talking about. Class prepared me for my next step in my career as a CTO training new dispatchers. Katie, Fairbanks ECC (01/2011)

This class should be considered a necessity to agencies! Doug is one of the best trainers/instructors I've had. He conveys his love for the job and wanting people to succeed. Christine, Solano County (03/2011)

This class will motivate you to be a great trainer! I'm so energized and excited to bring this all back to my agency. Denise, San Leandro PD (01/2011)

Learned great training tools to use for different problems encountered with trainees -- Michael, Richmond PD (02/2010)

The class was informative and entertaining. I never lost interest and I am newly motivated to excel as a CTO -- Karisa, David PD (02/2010)

Informative and gave you a lot of goals to strive for. I would recommend this to something thinking about training -- Anonymous, Davis PD (02/2010)

Great class, full of helpful information that is relative and applicable to our job -- Tina (02/2010)

Very informational, resources and provided a lot of resources -- Makia, Richmond PD (02/2010)

Got some new info, ideas, also reaffirmation of overall personal training style -- Vanessa, ECD (02/2010)

Good info for either active or beginning CTO programs and widens your viewpoint regarding training issues -- Fred, Presidio of Monterey (02/2010)

I really enjoyed how interactive the class was. Thanks for for this awesome opportunity -- Michael, UCSF PD (02/2010)

This class was great! The best class I have been to. A wealth of information to use. Everything was the best. It was awesome. Keep doing what you are doing -- Amber, Rialto PD

Can't express enough how helpful this class has been. This not only helped me for the purposes of being a trainer, I found it to be helpful just as a dispatcher -- Sarah, Mariposa SO

There is a lot of knowledge to be gained. I would highly recommend anyone taking it if they have any desire to train -- Steven, Anaheim PD

I would tell them it's an amazing class and the instructors are not boring -- Sylvia, Anaheim PD

You have to take that class! It's great info and ideas. I loved the fact that it makes you use the brain -- Rachel, Bastrop County

This has been by far the most enjoyable class I've attended. I have learned more than I thought possible. Thank you so much for being as passionate about this job as I am. -- Shannon, Stockton CA

I would highly recommend this class. The instructor motivates you to want to be a successful positive trainer and he provides the tools. -- Anonymous

Its made me a better educator. But most important a better listener -- Robert, LA County Fire

Loved it - I have been to 2 other CTO schools and within the first day I learned more than the others combined and Kevin was fantastic -- Michelle, Willoughby PD

Highly recommended - The class gives all the tools needed for a dispatch training program -- Scott, Sagamore Hills PD.

...knows what its like to be a Telecommunicator and a CTO. Has "been there" which makes me automatically give more weight to his help. Gives great suggestions on working with Command and FTO's... -- Pat, Rock Island PD, Illinois

Return to Top
Return to Home Page