Redwood City, CA
1-800-348-8911

Communications Training Officer (CTO) Workshop

Set your agency up for success with quality trainers!

Class Description:

PSTC is very excited to add a complete Communications Training Officer Workshop to our list of offerings. This class has been in development for over 2 years and has been tested with 20 classes totaling 600 new certified CTO's! This number will quickly rise as we already have a number of host agencies ready to offer this class.

The PSTC model is a refined version of the famous “San Jose Model” CTO program with our added PSTC “best practices” and various fantastic ideas from a number of successful programs nationwide.

Topics of the workshop will include:

• Setting Goals and Benchmarks of a Successful CTO Program
• Responsibilities of a CTO / Mentor
• The Vital Role of Documentation
• Using and Writing Standard Evaluation Guidelines
• Concepts of Liability for Your CTO / Mentor
• Setting Expectations for Your New Trainee
• The Benefits of Education Versus Intimidation
• Motivating the New Trainee
• Daily Observation Reports – Why You Need To Write Them!
• Administrative Support – Getting and Keeping It!
• Conducting Successful Counseling and Training Transition Meetings
• Problem Solving for the CTO / Mentor
• Role Playing, Scenarios, Task Lists, Testing and Success!

Target Audience: This workshop is perfect for any public safety communications trainer needing to be CTO certified. The workshop is an outstanding resource for Supervisors and Managers also so that they may learn the benefits of a standardized training program. For those that are used to APCO or other CTO programs, we offer our promise of excellence and guarantee your satisfaction! This workshop offers more information and resources than any 3-day CTO Workshop!

Class length: 24 Hours but can be modified to meet the needs and wishes of your agency.

Cost: Call for current group or individual rates if not posted on the schedule. Tuition includes a CD containing sample “Daily Observation Reports”, Task Lists and Standardized Evaluation Guidelines. This resource alone is worth the class tuition!

Certification: California POST Plan II. Call for details regarding other certifications.

Evaluations:

You have to take that class! It's great info and ideas. I loved the fact that it makes you use the brain -- Rachel, Bastrop County

This has been by far the most enjoyable class I've attended. I have learned more than I thought possible. Thank you so much for being as passionate about this job as I am. -- Shannon, Stockton CA

I would highly recommend this class. The instructor motivates you to want to be a successful positive trainer and he provides the tools. -- Anonymous

Its made me a better educator. But most important a better listener -- Robert, LA County Fire

Loved it - I have been to 2 other CTO schools and within the first day I learned more than the others combined and Kevin was fantastic -- Michelle, Willoughby PD

Highly recommended - The class gives all the tools needed for a dispatch training program -- Scott, Sagamore Hills PD.

...knows what its like to be a Telecommunicator and a CTO. Has "been there" which makes me automatically give more weight to his help. Gives great suggestions on working with Command and FTO's... -- Pat, Rock Island PD, Illinois

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