Redwood City, CA
1-800-348-8911

Critical Incident Stress Management (CISM)

Class Description:

Critical Incident Stress Management is the focus of this two-day dispatch/police/fire/EMS seminar/retreat. This class will develop skills in personnel interested in implementing or being part of a peer counseling or critical incident stress team. This class can tailored to Police, Fire, EMS or a multi-disciplinary team.

Topics include:

• What are the dynamics of the public safety work environment
• Learn to use effective intervention support tools
• Learn to recognize stress symptoms for yourself and CO-workers
• Understand the signs and symptoms of Post Traumatic Stress
• Gain tools to resolve immediate and delayed stress symptoms
• Learn how to establish and maintain a CISD/Stress support team
• Learn how to facilitate a successful defusing and de-briefing

This course will give Dispatchers the information and powerful tools needed to manage stress. It will also show you how to justify, establish and maintain a CISM program. CISM programs are proven to assist in defusing every variety of stress. By managing employee stress, agencies can retain quality employees. Employees also have an improved off-duty life. This combination saves stress leaves and early retirements.

Target Audience: Any 911 Professional, from line level to supervisor.

Class length: 16 hours (2 days)

Cost: Call for current group or individual rates if not posted on the schedule.

Certification: California POST Plan II. Call for details regarding other certifications.

Evaluations:

Here are a few comments from a group of dispatchers that attended this course:

"Dynamic Instructors"
"I think every dispatcher should have the chance to take this course"
"Everything and everyone were wonderful"
"The Instructors were amazing. I feel refreshed and feel I have a new attitude"
"This is probably the best training I've had in my 9 years as a dispatcher, I'm energized"

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