Redwood City, CA
1-800-348-8911

Being the Best!

Failure to train your people will ultimately bring failure to your agency.

Class Description:

At PSTC we are excited to announce a new class that will be a fantastic choice for in-service training. “Being the Best” is a new class that shares creative tools and techniques with your Communications Center Staff along with vital decision making tools.

Though your car may be running “okay”, you still take it in for a “tune-up” once in awhile. This class is your Communications Center tune up!

We share the most current events and “lessons learned” from around the nation. We are very proud to have the best clients in the profession and we hear about “breaking news events” every day. Each class will have a section “ripped from the headlines” that will spark discussion from the class. We will cover the profession from start to finish during each class!

Some of the topics covered include:

-Intelligent Decision Making
-How Policy Can Lead You to Successes
-Intuition and the Quality 9-1-1 Professional
-Integrity and Ethics
-Quality Call Taking Skills and Tools
-Dedicated Dispatching
-Saluting the Best
-High Risk Reminders
-Common Sense and the Communicator
-New Age Call taking (Telematics issues, VOIP reminders and Wireless wonders!)

All this and more are included in this fast paced and high quality class. along with a segment on what line-level dispatchers need to know about wireless calls. We also cover smart call taking from 3rd party emergent call centers like OnStar! This is an great in-service selection!

Your staff deserves this class and your public and your first responders will be safer thanks to this class!

Give us a chance to inspire, motivate and energize your dispatchers. Give us your tired, your burnt out and your almost “living dead” dispatchers. Mr. and Mrs. Grumpy Pants are welcome too. Don't forget the average and great staff members too, we ALL need a tune up once in awhile.

See how smoothly your Communications Center engine can run after a PSTC 10 point tune-up! You'll like the ride!

Target Audience: Any dispatcher, trainer, supervisor or manager with an interest.

Class length: 8 hours

Cost: The class cost ranges from $125 per student outside of California to $110 per student within California.

Certification: California POST Plan IV. Call for details regarding other certifications.

Evaluations: This class has been taught to over 1,000 students! Here is what they say:

This class should be mandatory to all dispatchers! -- Anita, Palm Beach County Fire Rescue (04/2010)

I was so glad I was chosen to attend. I can't wait for work tomorrow! -- Valerie, Palm Beach County (04/2010)

I work 12-hour midnight shifts and was worried I'd fall asleep. It didn't happen. Kevin was so knowledgeable and fund to listen to. I even got sick during the class but didn't want to leave early and miss Kevin's lecture. It made me think about how I can be a better dispatcher! -- Kelly, Palm Springs DPS (04/2010)

I texted my LT during the first break, asking him to please get more people here on Thursday. I called him during the lunch break and elaborated, stressing the value of this class. I told him even a rock could come to this class and absorb a desire to be a professional dispatcher. I also like the aspect of illuminating the positively fabulous aspects of this profession instead of encouraging negative war stories and unproductive grousing -- Sharyn, Boynton Beach 911 (04/2010)

This class if valuable. My "wish list" is that my co workers and I can work towards utilizing the suggestions given in this class to work better together with each other, PD, FD and the citizens -- Brooke, Boca Raton PD (04/2010)

It was a class I enjoyed. I liked hearing different points of view, new ideas and stories of lessons learned. Interact of everyone in the class was great -- Joetta, Scott County Emergency Communications

Very informative and interesting! Not your 'typical' humdrum dispatch class. Covered a lot of topics not covered in 'typical' courses -- Melissa, WMU PD

Much of it is a nice reminder about stuff we already know but can get lazy about. Liked the updates on VoIP and other new things that affect 911 -- Anonymous

Kevin was the best aspect. He made this training interesting and kept my attention the whole time. Thank you! -- Mary, Clinton County 911

That he's an experienced dispatcher. It was refreshing listening to an instructor who you can identify with. (great experiences shared.) -- Leslie, Sonoma State University Police

The instructor is absolutely fantastic. The class is very knowledgeable and interesting. Learned quick a few interesting tidbits. Thanks!! -- Leslie - San Francisco Emergency Communications Division

It was a great motivational class to make me feel good about my job and doing a better job. -- Sara, Lake County Sheriff's Office, CA.

The Instructor and class were both awesome! So much information and useful referrals all packed into one day, wow! I now have new information that I can apply immediately when I get back to work. -- Mary, Lubbock Police Communications, Texas

The class will definitely help you do your job better. It was like a breath of fresh air with some welcome humor injected. After 16 years I needed my spirit re-lit, I was burned out but this class re-energized me. Thanks Kevin and PSTC! -- Pete, Southfield Police Department

I am so glad I went to this class. It was so positive, it was geared towards any dispatcher. It was great to be reminded how our attitudes do affect us on duty and off duty. The Instructor was passionate, humorous and full of great ideas and resources. WOW! -- Melissa, Warren Police Dispatch

Being the best was great and it taught me some new skills and how to break old habits. I have a refreshed outlook and look forward to going back to work. It’s also refreshing to be taught by someone who knows our job. -- Troy, Shiowossee County 9-1-1

This was an engaging class presentation. It promotes professionalism and gives me the motivation to improve my skills. Thank You! -- Tiffany – White Bear Lake, MN

After 33 years in the business, it brought back the reality to me that work can be fun again. Thanks for the great resources too. -- Phyllis, Dunn County 9-1-1

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