Redwood City, CA
1-800-348-8911

Class Description:

PSTC is proud to announce that "Active shooter for 9-1-1 professionals" is our newest 1-day in-service class for emergency communications professionals. PSTC has taught thousands of call taking and dispatch professionals on the lessons learned and skills needed by 9-1-1 professionals during school shootings and we are well-known for our passionate research and delivery of quality classes.

We are excited to provide this all new class for communications professionals. The class will include new skills for workplace shootings, school shootings, spill-over domestic violence, large occupancy building shootings and other events that are considered "active shooter" situations.

Students will learn new call taking, planning and dispatching skills that they can use immediately. What would you do if you received a call of a shooting at a local church, factory, transit hub, school or in town square? We will not only share lessons learned, we will also work through our Instructor facilitated problem solving situations to better prepare any communications professional.

This 8 hour class is bound to be one of the best classes your staff ever attends. Trainers and Supervisors will also learn how to coordinate an event and what notifications and resources may be necessary during large or small scale events. PSTC is America’s most trusted in-service training provider. We do the homework to present the most professional classes that students can attend. We believe in Lessons Learned rather than “shame on you” and we honor the agencies that have handled events by sharing their accomplishments and their ideas for handling active shooter tragedies with quick, efficient, compassionate action.

Target Audience: Any dispatcher, trainer, supervisor or manager with an interest.

Class length: 8 hours

Certification: California POST Plan IV. Call for details regarding other certifications.

Evaluations:

Was very information. Will be able to take a lot of new information back to my department. Would like to get new maps of different buildings -- Carrie, Modoc County SO (CA)

Active shooter course provided a lot of information for many types of calls. I believe this course will prepare me for Active Shooter Incidents and reminds me to always be on alert! -- Laura, Anderson PD (CA)

It was an excellent class. The instructor was very knowledgeable and well organized. I would recommend this class to everyone, regardless of years of experience. Patricia, Active Shooter.

I am going to go back to my department and tell them this is one of the better classes I have taken - I feel my department in unprepared for a major incident (such as an active shooter) to occur in our city especially with our high turnover. Taunja, Torrance PD.

Great class, great examples of what to do and what not to do -- Tricia, Westminster PD

This was the best class that I have attended. I really enjoyed it and learned a lot -- Janene, Riverside PD

I learned a lot from today's class and can improve my call taking and performance with public -- Michelle, Whittier PD

Exactly what I wanted to get out of the class. I took soo much away from it, and can't wait until all our dispatchers can attend this class. -- Elsa, SRJC Police

Excellent course! Always be prepared and have a plan--this class gave us the tools to utilize and bring back to our Comm Center -- Laurie, Aurora PD

Excellent class, very informational, superb instructor -- Tyrone, UC Berkeley PD

In four years, was the best class I've sat in on. Instructor was interesting and funny and gave great examples. I enjoyed myself and would love for him to do all of our classes -- Amanda, Sparatanburg County

Excellent class! Good mix of lecture and media and discussion. Like yesterday's customer service class, this one is another "must" for all dispatchers. -- Adrianne, Petaluma PD

Kevin is incredibly knowledgeable and articulate. He's never boring or monotonous but keeps the class in rapt attention. The 911 tapes played allow you to relive horrendous incidents through different dispatchers and gain techniques for good and recognize things to work on. -- Linda Healdsburg PD

Being a jaded 27 year veteran, this was a great class; I saw and learned things I didn't know and the day flew by! -- Kelly, Santa Rosa

Excellent ideas on how to be more prepared for that active shooter or other critical incident - Becky, CSU Humboldt Police Department (CA)

The content of the class was interesting, the instructor was knowledgeable, humorous and keep the class on track. This is a very valuable class and every dispatcher will benefit from it -- Lauren, Campbell PD (CA)

Excellent training. You really have to attend yourself for the full impact. --Scott, Northwood PD (OH)

Class was very informative. The instructor was organized and made the class interesting and easy to retain information. I learned some great tips for dispatch and will relay to my supervisors. -- Shellie, Franklin County SO (OH)

Reality hits home. I've never handled a call of this nature, but who's to say I won't get my first one tomorrow. It could happen. We need to be prepared. -- Olivia, Ashtabula County SO

The class was very interesting. Definitely makes me think about my preparedness (or lack thereof!) for an active shooter event in my city -- Kristen, Hazelwood PD

I would definitely recommend this class! Great examples/media, all critiquing was positive, helpful, relevant and practical -- Stacy, Rolla PD

I loved this class! I believe that every dispatcher should take this class. The class was informative and Kevin is a great instructor. I liked having the tapes, videos and guest speakers To listen to the calls. Gives us great examples on how to handle certain callers -- Christine, Hazelwood PD

This course was excellent and full of great information. Totally awesome! -- Sandra, Marion County Emergency Services

The class was awesome. Very knowledgeable instructor on the topic. Course gave tons of ideas that could be used in any serious incident. Gained a lot of knowledge on active shooting incidents new and old. Gains some creative thinking that can be used in future events at my agency -- Shari, Lake St. Louis PD

The instructor was very involved-he didn't just stand up at the front and blandly read the material - excellent course and highly worth the time. I came away with lots of ideas to take back to our center -- John, Marion County Emergency Services

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